Patient Guide

ATM

For your convenience, an ATM is located on the first level of the hospital on the hallway behind the gift shop (1st hallway on the left, from the main entrance).

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Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Cafeteria

The Cafeteria is located on the first floor between the lobby and emergency department. A typical menu consists of hot entrees, sandwich bar, and a salad bar with homemade soups in the winter months. Visitors and staff can find a wide variety of food choices in our cafeteria. Across the hall from the cafeteria is the courtyard with tables where many dine outside during the warmer months.

Cafeteria Hours:

Monday - Friday
Breakfast: 7:00 a.m. - 9:45 a.m.
Lunch: 11:00 a.m. - 1:45 p.m.

Weekends
Lunch: 11:00 a.m. - 1:45 p.m.

Drink machines are located at the end of the cafeteria hallway, past human resources and before the Specialty Clinic.

NOTE: The cafeteria is closed each day from 1:45 p.m. to 2:45 p.m. for cleaning. We apologize for any inconvenience.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Person Memorial Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The North Carolina Department of Health and Human Services
101 Blair Drive
Raleigh, NC 27603

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

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Gift Shop

Location: First Floor

Hours of Operation:

Hours: Monday - Friday, 10am - 3:30pm

Hours may vary depending on volunteer staffing. Closed on Saturday and Sunday. 

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Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Housekeeping Services

It is our goal to provide to you a clean and orderly room. If at any time you feel that your room needs housekeeping services, please tell your nurse or call ext. 588 to leave a message for the Housekeeping Supervisor on call. 

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Interpreters and Translation Services

Interpretation services are available for many languages. Please ask your nurse, doctor or the nurses' station if you need interpretation services. 

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Lost and Found

If you've lost an item, please visit the unit nurses' station or call 0. 

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Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses' station or given to your attending nurse. Postage stamps are available in the gift shop.

Receiving appropriate mail will often boost an individual's spirits. Mail should be addressed to the patient or resident and sent to Person Memorial Hospital, 615 Ridge Road, Roxboro, NC 27573.

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

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Parking

Parking is free for those individuals who are being admitted or are visiting a patient or resident at Person Memorial Hospital. Emergency department patients are welcome to park behind the emergency department for convenient access to the department. Rehabilitation patients have designated parking spaces near the Rehab Department. Cardiac Rehabilitation and Outpatient patients may park in front of the Specialty Clinic. There are designated spaces reserved for physicians to the left of the hospital. Employee parking is behind the hospital. Visitors and others are requested to park in undesignated spaces in front of the hospital.

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Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request.  

The Chapel is located close to the emergency department. It is a non-denominational chapel where patients, residents, family members and guests may go for prayer, reflection or meditation. The chapel is open everyday.

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Person Memorial Hospital cannot be responsible for replacing personal belongings.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 0 to request this special service. See your nurse or ask a staff member to learn more.

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on PMH property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

All patient rooms have phones.

To dial local, dial 9 + the area code + the number. To dial long distance, dial 9 + 1 + the area code + the number. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

Each patient on the Medical/Surgical unit has a private telephone. The telephone number is 503-5 plus the room number. Intensive Care Unit patient rooms do not have telephones. Inquires may be directed to the ICU nursing station at 336.503.5778. Extended care residents in rooms 650-657 may be contacted by dialing 505-5 plus the room number. Residents in rooms 210 - 260 may be telephoned by dialing 598-7 plus the room number. Room numbers may be determined by calling 336.599.2121. If you have a concern about patient care and/or safety, please contact hospital Administration at 336.503.5799.

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

Here you can find beverages and snacks 24 hours a day. Located on the first floor down the hall from the cafeteria, just before the entrance to the Specialty Clinics. 

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

• Visiting Hours on the Medical/Surgical and Extended Care Unit are from 7:30 a.m. - 5:00 p.m. Monday through Friday. Visitors may enter through the front lobby of the hospital during these hours. After 5:00 p.m., the main entrances are closed, and visitors must enter the hospital through the Emergency Department.

  The Intensive Care Unit is open for family visitation at any time. 

  Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Limited Visitation Restrictions as of January 15, 2025

In order to protect the health and safety of our patients and employees, we will be moving to limited visitation effective immediately. While we recognize the positive effect visitation has on our patients, respiratory viruses in our region are at an elevated level. The measures in place now include:

• Children under 18 years old are discouraged from visiting the hospital.
• Adult visitors and family members should be limited to next of kin and close contacts.
• Only 2 visitors will be allowed at a time (There may be times when 1 or NO visitors will be allowed in the ED).
• Visitors who do not feel well are asked not to visit.
• Use proper cough etiquette (covering cough with tissue or arm, disposing of tissue immediately then cleaning hands).
• Perform hand hygiene before and after visiting.

Face masks remain optional at this time, but due to the rise in respiratory illness, masking is highly encouraged in patient care areas as a simple and effective way to prevent respiratory viral transmission per CDC. Exceptions to these restrictions will be determined on an individual unit basis by the Charge Nurse or House Supervisor after hours.

Thanks your for dedication to helping provide a safe environment for all!

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Wifi

Accessing the Wifi

• Connect to Guest_Access wireless connection.
• Accept the terms of use that pop up.
• Your phone is connected.

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