Quality. Expertise. Commitment.

Pam Williams
Director of Physician Services/Recruiter









DLP Person Physician Practices, LLC




Person Health Primary Care


















          JOB SUMMARY


Under the general supervision of the medical care provider, and the direct supervision of the Manager, Person Physician Practices, and according to established policies and procedures, coordinates total healthcare plan for patients, participates in patient and family teaching, acts as a patient/family advocate, and works with other providers and ancillary personnel to maintain standards for a professional practice.  Work is of a very confidential nature.  Performs other duties of the department as required.





Graduation from an education program for Mid-Level Providers approved by the NC State Board of Medical Examiners and/or NC Board of Nursing, and current licensure to practice as a Mid-Level Provider in North Carolina. The employee must have the ability to understand, communicate and react effectively to the unique needs of neonatal, pediatric, adolescent, adult and geriatric patients. CPR certification required and provided





Work is of heavy demand.  Sits, stands, bends, lifts, stoops and walks throughout the work day. Visual acuity, color discrimination and manual dexterity required for performing nursing care. Lifts or assists in lifting, positioning and ambulating patients.  May lift supplies and equipment weighing over 40 pounds.  Is exposed to infectious diseases and adverse odors.







As a member of the Primary Care Team:


1)       Assesses the patient’s condition and needs; plans care, and defines appropriate interventions to meet those plans of care and the physical,  psychological, social and rehabilitative needs of the patient, including follow-up or referral.


2)      Develops individualized care plans of patients.

a. Initiates and documents diagnosis and care plan per protocol, ensuring inclusion of individualized interventions based on the assessment, expected outcomes following intervention, utilization of available resources, efforts for inclusion of patient/family from initiation of plan through follow-up


3)       Implements care plans and makes revisions accordingly.

a.   Patient care provided correlates to the care plan, as documented.

b.   Updates, modifies or reviews all aspects of the care plan for acute and chronic problems to appropriately reflect the status of patient needs and acuity, in accordance with established guidelines.

c.   Relates observations and reactions regarding patients to the care plan developed.


4)       Evaluates patient outcomes.

a.  Effectively researches and resolves patient care problems, and routinely provides input into the establishment of procedures/policy in response to situations or patient care problems, including the PACT process.

b.  Routinely evaluates patient care outcomes, and discusses unusual or difficult patient care experiences with supervising physician in an effort to improve patient care planning and care provided.


5)       Collaborates with physicians and other members of the health care team.

a.  Effectively collaborates with team members, physicians and other pertinent personnel, as warranted, ensuring that communications are professional, clear and timely.

  1. Accurately and appropriately documents and communicates to physicians or other appropriate personnel, pertinent observations, reactions and status changes in patients’ response to care as they occur, and of results of any updated lab reports.
  2. Effectively collaborates with the Physician Services Patient Accounts department to ensure timely and accurate filing of claims.


6)       Assigns selected portions of the care to the Medical Office in accordance with patient needs and personnel capabilities.

a.   Ensures the adequacy of care provided, and adherence to patient care policies, procedures and techniques by team members.

b.    Ensures that patient care assignments are within the team member’s level of skill and competence, intervening as appropriate to resolve problems and correct deficiencies .

c.   Provides substantiated input into the performance review process for team members as it relates to care provided, on an on-going basis, without prompting.


7)       Prescribes medications, treatments and therapies.

a.     Ensures the proper identification of patients prior to performing any care.

b.     Selects and applies appropriate procedures, equipment and communications based on the age and developmental status of the patient.

c.     Accurately implements clinical and technical aspects of care in accordance with prescribed policies, procedures and techniques and the and the laws of NC.

d.     Accurately prescribes and administers medications in accordance with policy, procedure and laws of NC.

e.     Accurately prescribes, administers, monitors and manages intravenously delivered fluids in accordance with policy, procedure and technique.

f.     Intervenes with appropriate procedure, technique and safety precautions as warranted by condition of patient.

g.     Promptly and appropriately responds in accordance with instructions or established protocol in emergency or STAT situations.

h.     Complies with, and properly applies, established policies and procedures relating to safety of self, patient and others.


8)       Communicates with patients and oversees the provision of care for their personal needs.

a.     Effectively explains purpose and nature of therapy, treatments or procedures to patient prior to administration, so as to minimize anxiety and maximize cooperation.

b.     Ensures continuous communications with the patient and family, so that they are aware of actions being taken, status of activities, time frames involved, and reasons for any delays or changes in care.

c.     Ensures that patient’s concerns and wishes regarding their own care are considered and communicated to other pertinent care providers.

d.     Utilizes professionally accepted methods and techniques for informing, counseling or consoling patients or their families.

e.      Ensures that patient’s needs with respect to nourishment, hygiene, ambulation and comfort are met on an ongoing basis, personally attending to needs as warranted, to ensure quality, timeliness or continuity of care.


9)       Provides patient and/or family with instruction and education relevant to patient’s condition.

a.      Provides and documents pertinent information to patients and/or families regarding patient’s condition, limitations and course of care.

b.      Documents and communicates to patient and/or their representatives health care instruction and information appropriate to his/her needs.


10)     Documents observations, assessments, medications, treatments and other care given, and the appropriate information necessary for billing.

a.     Required documentation is accurate, complete, timely, legible, properly edited and reflects proper use of terminology.

  1. Ensures that any necessary information and releases are obtained in accordance with procedure and time frames.
  2. Documents the correct level of evaluation and management services as evidenced by at least 93% on medical record audits.
  3. Correctly assigns ICD-9 codes as evidenced by at least 93% on medical record audits.


11)     Sets up, utilizes and/or maintains equipment, supplies and work areas.

a.     Sets up, operates and maintains assigned equipment in accordance with specifications or procedure, so that no injuries, damage or undue wear and tear occur due to failure to comply.

b.     Utilizes supplies and equipment in an economical and efficient manner, so that waste is avoided.

c.     Routinely checks equipment for proper operation, and immediately removes malfunctioning equipment from patient use, preparing/transmitting work order and arranging for transport of equipment to appropriate repair location..

d.     Sets up for procedures quickly and without assistance.

e.     Helps to keep designated work and patient areas neatly organized, safe, clean and stocked with par level of designated supplies.


12)     Assists in the orientation of new personnel.

a.     Effectively explains procedures and protocols, demonstrates procedures and techniques, and answers questions when assisting with the orientation of new personnel or students.

b.     Ensures that new employees successfully demonstrate competence in the required functions of the position, before allowing them to work independently.


13)     Maintains skill competence, and assumes responsibility for professional development and on-going education.

a.     Remains capable of communicating and demonstrating all skills required for the position.

b.     Attends at least 80% of scheduled staff meetings, and maintains 15  hours of continuing education.


14)     Participates in quality assurance and quality improvement activities.

  1. Effectively performs data collection, analysis and idea generation pertinent to quality assurance and quality improvement programs, on an on-going basis, without prompting.


15)     Performs miscellaneous duties, as needed.

           a.     Participates in other hospital and departmental support activities.

           b.    Other duties as assigned

           c.    Accomplishes routine and non-routine miscellaneous assignments in

                  accordance with procedure and instructions, and time frames.

 16)     Americans with Disability Act Accommodations

Any necessary ADA accommodations will be evaluated on a case by case basis, based on any applicable restrictions that may apply to an employee/applicant. Attached to the position description is a Physical Demands Analysis sheet that will assist management in making any necessary accommodations for either “Essential” or “Non Essential” duties, whether the disability is permanent or temporary.